Booking an appointment with Lumiya Health is simple. You can choose the option that suits you best:

Online booking

Complete our online booking form and submit your request. You will receive a confirmation email once your appointment is confirmed, usually within 24 hours on business days.

Medical aid patients may email their details beforehand or provide them on the day.

WhatsApp

Send us a message for quick assistance with bookings and enquiries.

Phone

Observatory: +27 87 806 2362
Bellville: +27 21 023 0595

Email

info@lumiyahealth.com

For urgent medical matters, please contact us by phone. Appointment bookings are not managed via social media direct messages.

Your first consultation is designed to be thorough, personalised, and unrushed. The structure depends on whether your appointment is in-person or virtual.

In-person consultations

Check-in

Our team will verify your details and perform medical aid checks if applicable.

Consultation

You'll meet with your chosen practitioner to discuss your medical history, concerns, symptoms, and health goals. Consultations typically last 15–60 minutes.

Assessment & treatment plan

Your practitioner will explain their clinical assessment and discuss a personalised plan, which may include:

• Recommended investigations (e.g. blood tests)
• Medication or prescription planning
• Lifestyle or wellness recommendations
• Aesthetic or IV treatment options (if applicable)
• Expected outcomes, costs, and follow-up planning

Some treatments may begin during the same visit, such as blood draws, IV therapy, or aesthetic procedures.

Next steps

Follow-up appointments, prescriptions, or referrals will be arranged if required.

Please allow 30–60 minutes for your first consultation, excluding treatments.

Virtual consultations

Virtual consultations follow a similar structure and are conducted securely online.

Before your appointment, you will receive a secure consultation link. Private consultations require advance payment via a secure payment link.

During the consultation, your practitioner will review your concerns and may:

Provide medical advice Prescribe medication (where appropriate) Recommend investigations Discuss follow-up care Follow-up virtual or in-person consultations can be arranged if needed.

Services vary slightly between locations.

Observatory (Primary & Aesthetic Hub)

Our Observatory branch offers the full range of Lumiya Health services, including:

• General medical consultations
• Sexual health services
• Wellness and longevity care
• IV therapy
• All aesthetic and regenerative treatments

All aesthetic treatments are routinely offered at this location.

Bellville (Medical & Multidisciplinary Care)

Our Bellville consulting rooms focus on comprehensive medical care, including:

• General medical consultations
• Chronic disease management
• Sexual health consultations
• Wellness and weight management programmes
• IV therapy

In addition, this branch offers extended diagnostic and allied services, including:

• ECGs
• Spirometry
• Ultrasound services
• In-house psychology
• In-house audiology

Aesthetic treatments may be accommodated by special request only, and are otherwise provided at our Observatory locations.

The right doctor depends on the type of consultation or treatment you require.

Dr Anke van Zyl

General Practitioner | Founder & Medical Director

Available for general medical consultations, sexual health care, wellness and longevity care, IV therapy, aesthetic treatments, and virtual consultations.

Consults from Observatory and Bellville.

Dr Geldenhuys

Aesthetic Practitioner

Focuses exclusively on aesthetic medicine, including injectable and regenerative skin treatments.

Consults at Observatory only.

Dr Francis Earle

General Practitioner

Available for general medical, sexual health, wellness, and virtual consultations.

Does not offer aesthetic treatments and consults primarily at Observatory.

✨ We are expanding our team and will be welcoming additional doctors soon.

Yes. Virtual consultations are suitable for many services but may not be appropriate if a physical examination or in-person treatment is required.

If needed, your doctor may recommend an in-person follow-up to ensure safe and thorough care.

If you are unsure whether your consultation can be done virtually, our team will be happy to advise you.

Where applicable, please bring:

• Valid ID or passport
• Medical aid card and details (if applicable)
• A list of all current medications, supplements, or vitamins you are taking (or bring the medication packaging).
• Relevant medical records or previous test results
• Any forms sent in advance

For aesthetic consultations, you may also bring reference photos of desired outcomes.

Yes, we work with most major medical aid plans.

We recommend sending your medical aid details before your appointment so that a benefit check can be completed in advance.

Please note that not all consultations, investigations, or procedures are fully covered. Some services may require a co-payment, particularly aesthetic or elective treatments.

Any shortfalls will be discussed with you before your consultation proceeds.

We accept:

• Debit and credit cards
• EFT for advance payments
• Secure payment links (for virtual consultations or deposits)
• Medical aid (where applicable)
• Cash payments

Payment is required on the day of your consultation unless otherwise arranged.

Yes, deposits are required for certain appointments.

Aesthetic consultations and procedures require a deposit, which is waived if treatment proceeds on the same day.

Private virtual consultations require full payment in advance.

A secure payment link will be sent prior to appointments requiring payment. Bookings are confirmed once payment is received.

We operate by appointment only.

For the most up-to-date information, please keep an eye on our social media channels or contact our team.

General consultations

Monday – Friday

9:00 am – 5:00 pm

Closed on Sundays and public holidays.

Virtual consultations

Available during the same hours, with early morning or evening appointments sometimes available on request.

Aesthetic treatments

Scheduled on specific days depending on practitioner availability and may include select Saturdays.

We understand that life happens, and we’re always happy to help where we can. If you need to cancel or reschedule your appointment, we kindly ask that you let us know at least 24 hours in advance to avoid a cancellation fee. This allows us to offer the appointment to another patient.

Late arrivals

Please note that we are able to hold your appointment for up to 15 minutes. If you arrive later than this, your appointment may need to be rescheduled to ensure we remain fair to other patients.

Deposits and cancellations

For appointments requiring a deposit (such as aesthetic treatments or certain consultations), please note that:

• Deposits are non-refundable in full
• A portion of the deposit may be refunded if cancellation occurs more than 24 hours in advance
• Cancellations made within 24 hours may result in the deposit being forfeited

Monday appointments

If your appointment is scheduled for a Monday, we kindly ask that any cancellations or rescheduling be done by close of business on Friday.

How to let us know

For the quickest assistance, please contact the practice via phone or WhatsApp. While you are welcome to email us, real-time communication helps ensure your message is received promptly. We always aim to be understanding and accommodating in cases of genuine or unforeseen circumstances. If something unexpected arises, please reach out - we’ll do our best to assist.

Your safety and wellbeing are always our priority. If you are experiencing a medical emergency or life-threatening symptoms, please contact emergency services immediately or go to your nearest emergency department.

A gentle reminder:
Lumiya Health is not an emergency facility. In urgent or life-threatening situations, emergency services are always the fastest and safest option. If you’re ever unsure what to do, please reach out - we’re here to support you and help guide you to the right care.